Animals
 Small dogs and cats are allowed for a daily surcharge

Baggage
Clients who would like to make use of the baggage service are requested to contact the Reception.

Please do not take baggage into the Lobby or Breakfast Room.

Credit Cards

Visa, American Express, Mstercard, Eurocard, Diners, Bankomat, Jcb
Safe-Deposit
Available in the rooms. Limited responsibility

Keys
Please return keys when departing.
Should keys be lost, please advise the Reception immediately

Doctor
A visit by a general practitioner can be requested at the Reception

Evacuation, emergency
Instructions and emergency exit route directions are in the rooms
Fax and Photocopy
Fax and photocopy service at the Reception
Newspapers
Copies of Italian newspapers may be ordered at the Reception by 10 p.m.

Tourist information
Information about Monferrato’s main tourist attractions is available at the Reception

Internet WI-FI
Internet service for personal computers is available free of charge in the Reception and Lobby areas.
Please request the ID and Password at the Reception.

Laundry Service
A 12-hour laundry service is available

Messages
Telephone messages, faxes, mail, e-mail, etc. are delivered to the Reception
Please advise the Reception for distribution
Mini-bar
Every room has a frigo bar with alcoholic beverages (please safeguard minors)
The frigo bars are not suitable for storing food or medicine

First aid
The hotel has an infirmary equipped for first aid situations

Privacy
In accordance with the law, information about the Privacy Act is available at the Reception
(in Italian, English, German and French)

Mail Service
There is a mailbox at the Reception for posting mail

Quality
The objectives are listed in the document “La politica della Qualità” at the Reception.
(in Italian, English, German and French)

Taxi
We recommend you to reserve your taxi well ahead of time as to ensure punctual and efficient service
Telephone
Instructions are available in every room

Public transportation
The bus stop is located in front of the hotel (bus shelter).
The timetable can be consulted at the Reception desk
Wakeup calls
Wakeup calls can be set directly from the room telephone
Shuttle service

Room service
Breakfast room service from 7 a.m. to 11 a.m.

Television
 Each room has a listing of channels
Trash
Equipment and operating instructions for differentiated trash recycling and conveyance